PENDEMONIUM

Pendemonium's 1888 storefront in historic downtown Fort Madison, Iowa

About Us:

Pendemonium is a full time writing equipment shop owned by Sam and Frank Fiorella in Fort Madison, Iowa. Pendemonium was established in 1994 in Montclair, Virginia and moved to Fort Madison, Iowa in May 2000. We are one of just a handful of full time writing equipment dealers in the world.

We take pride in offering the very best personalized service we possibly can. Much of our business is transacted over the internet which some regard as rather impersonal, but we are determined to offer each of our customers service tailored to their needs. We make every effort to email replies to inquiries within 24 hours, usually we reply within a few hours. Unlike the big dotcom e-tailers, when you place an order with us via our secure order form, you'll get a confirmation from a real live human being. We strive to operate in a professional and responsible manner.

There are some oddities about owning a small niche market business! Since most of our items are vintage, it means we must hunt for them. We travel frequently to search for items to sell. Our laptop computer is always with us, but when on the road, as I'm sure many of you already know, connections can sometimes be iffy - replies can be delayed, but we do our best to get back to you quickly. Every now and then, even we need a few days of rest to rejuvenate, we'll post on the News & Updates section of the website if we will be incommunicado!

We invite you to visit our shop in historic downtown Fort Madison, Iowa. We're located in the far southeast corner of Iowa, right on the Mississippi River and about 15 miles north of the Missouri state line. Everything we list on the website is also available in the shop, in fact you're apt to find things in the shop that are not on the website! Because we travel to pen shows, our hours are sometimes sporadic and we suggest you call ahead to make sure we're here. The shop is usually open Monday - Friday, 10AM-6PM and Saturdays 10AM - 4PM. Many times we're open on Sunday afternoons, too.

We offer a wide range of products for fountain pen collectors and fountain pen users. However, we're a bit persnickety about what we sell! We aim for the highest quality possible and try to offer you, our customers the best value. The majority of the pens we sell are vintage, each is restored to working order. Pendemonium carries a select offering of current production pens that we feel are well made and will serve our customers well. Since many of our items are vintage, our selection changes frequently and ranges from 18th century early writing instruments to the present. We stock "safe" inks, not "all" inks for your treasured fountain pens. A wide range of pen and inkwell collecting books is offered and we feel this is a very important aspect of our business, learning about the items you collect makes you an informed collector and a wise buyer. We make every effort to describe our products as accurately as possible and try to grade vintage items on the conservative side.

We realize that sometimes buying a vintage pen over the internet is just not as easy as buying a pen in person. Don't hesitate to contact us if you have questions or concerns about an item you are interested in. We promise not to lead you astray!

Pendemonium offers a No Quibble Satisfaction Guarantee, it's posted on this website for all to view and we stand behind this guarantee. Plain and simple, we want you to be pleased with the items you purchase from us and hope you will let us know if you are not. Selling writing equipment is what we do for a living and we are fully aware that if we don't stand behind what we sell, we won't be in this business for long!

We are not just the owners of Pendemonium, we are collectors who are actively involved in the worldwide pen community of pen collecting. We attend and exhibit at many U.S. pen shows, this offers us the opportunity to meet our customers and fellow pen collectors face to face. Both Sam and Frank are members of the Pen Collectors of America, Sam served for 6 years, 2 years as President of the Board of Directors, of this non-profit organization devoted to furthering the hobby of pen collecting. She is currently the Librarian for the Society of Inkwell Collectors. We are also members of the Writing Equipment Society of England, the Society of Inkwell Collectors and we support many local pen clubs. Sam has written articles for The Pennant, Pen World International and Stylus magazines.

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References:

From time to time people who have not purchased from us before, ask for references. We've listed some unsolicited comments that customers have sent us below.

We invite you to independently investigate the reputation of Pendemonium! We do business with many pen collectors around the world who frequent various pen bulletin boards on the internet, ask about us on the pen boards:

http://www.fountainpennetwork.com
http://www.pentrace.com
The Zoss Pen List - free subscription at http://www.zoss.com/pens

We trade on eBay occasionally under the name of pengoddess. You can check our feedback rating for sales we have transacted there by clicking on the link below.

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback&userid=pengoddess

Here's What our Customers Have to Say:

April 22, 2008 - CW in Copeland, KS
Received the order yesterday, all in good condition. Had a lot of fun playing with the inks. I'll be ordering again soon. Thank you!

March 20, 2008 - RK in Plano, TX
Just a quick note to let you know the two R&K inks arrived today, securely packed and safe. Wow, you are fast! I just ordered them on the 18th and here they show up on the 20th! That's why I order from Pendemonium if I can and recommend you when I get the chance! Thanks again!

March 18, 2008 - KK in Las Vegas, NV
I just want to say that you and yours went above and beyond in packing this little bottle of ink for shipment -- I certainly know what *some* of that (actually quite reasonable) shipping and handling cost paid for! So far, I'm quite happy with the ink, and I just want to say that this level of attention to detail makes me feel confident in making further purchases and "pimping" Pendemonium to FP using friends.

March 15, 2008 - TZ in Bloomington, IN
My order came today, thank you. Two days. You are not only nice people to deal with, but you really do run a business-like operation. I am grateful.

March 7, 2008 - CW in Pittsburgh, PA
I just wanted to thank you for your excellent service. You have the widest selection of ink colors that I have seen, and that is great fun. I did not order much, but you treated my order with care and speed and I received it in 4 days! Thank you very much.

March 6, 2008 JL
I just wanted to say thank you for the work you have done and the information you have provided on your website. I have always loved fountain pens and own a couple. I have never known about inks. I have also always loved dip pens. You have started me on a quest and a hobby (Perhaps a very expensive hobby. My wife does not like you much). I know that I will be doing business with you in the near future, as soon as I figure what my budget will absorb. Thanks again.

March 3, 2008 - FL in Paris, France
Hello, The parcel with ink bottles has safely arrived last Friday and I want to thank you again for your efficiency. It's always a pleasure to work with Pendemonium!

February 27, 2008 - AP in Fairview Heights, IL
Thanks, you all put the 'C' back into civilized.

February 17, 2008 - JB in County Kildare, Ireland
Dear Pendemonium, I thank you sincerely for your very fast and efficient delivery of the Pen Sampler Set (2 X 2). It pleases me very much that your company has given me such an excellent service. My computer is working overtime at the moment and it shuts down often, but before it does this again let me thank you from the bottom of my heart for an excellent service! You people are a tribute to the American race and I will definitely trade with you again!

February 1, 2008 - AM in Gainesville, FL
I wanted to thank you for the excellent service on my last order. I had ordered a pen and didn't like the color when it arrived. I appreciate that you were willing to exchange it without a problem. I appreciate the care you take with your business which unfortunately can be rare these days. Thanks and I hope to meet you all some day at a pen show.

January 28, 2008 - AC in Elkview, WV
Hi, I wanted to let you know that I recently placed an order for refills for my Itoya Aquaroller pen. I received the order today at my office. The turnaround time between ordering and receiving was phenomenal. It was so fast! Thank you so much for your excellent customer service.

January 16, 2008 - KM in Evansville, IN
My second order arrived today. It came even more quickly than the first one. Everything was in perfect condition. Thanks so much!

January 8, 2008 - MB in Larkspur, CA
Thank you for being out there. I've always loved all things Iowan.

December 25, 2007 - CR in Dundas, ON Canada
Just a quick note to say "thank you" for getting my Christmas present (AD930 pen cabinet) to me on time. It was gift-wrapped as requested and the chocolate was a very nice touch! Your customer service is outstanding and I will certainly keep your company in mind when purchasing presents in the future!

December 25, 2007 - MB in Mongolia
Merry Christmas and a Happy New Year Sam, Your parcel arrived today in excellent condition, not to take for granted in this part of the world. Very well packed and I was happy to see that the tablet made it. Unfortunately for you it will mean that I can wait with my next order.

No more excuses for ugly letters. Thank you again so very much.

Thank you as well for that bit of dark choklate. I have reached the age when one start to enjoy those things in life

December 20, 2007 - SF in Dillsboro, NC
My order arrived today and I can't wait 'til Christmas to give it to my son! The LAMY is really well-designed and a great looking instrument. But the chocolate surprise in the package was a real delight!

You made me feel like this was the most important order you had! Thank you so very, very much!

December 19, 2007 - GE in Houston, TX
Just wanted to send a note of thanks. I received my ink cartridges, but the real bonus was the mint! Your thoughtfulness is appreciated, at least by me! Happy holidays!

December 15, 2007 - JG in Carefree, AZ
Everything about the ordering, shipping advisory, and delivery was fantastic. I would never hesitate to recommend you to anyone. Thanks a bunch, and Happy Holidays.

November 28, 2007 - EJ in Rochester, MN
I received my bottle of Noodler's Ink today (very exciting) and I wanted to tell you I was very impressed with your level of service. I had no reason to fear for the bottle - it could have survived anything the Postal Service threw at it with the nice padding it had. And the chocolate was a grand surprise. Nothing says you care like chocolate! It's nice to find a retailer who really shows they value their customers. Many thanks.

November 28, 2007 - JC in Cathedral City, CA
The cartridges arrived today. Thank you for your prompt service.... and thanks for the chocolate and the little case for the cartridges!

November 14, 2007 - JH in NY, NY
Dear Pendemonium, Thanks for finding the Pelikan roller for me--that made a great end to a weary day. And thanks for getting me both pens (one's a Christmas present for my father) so soon. Just like you're right around the corner . . . Thanks again

October 17, 2007 - TR in Lexington, NC
My order arrived today. Everything was just like you packed it. This was my second order and I plan to be shopping with you for a long time to come.

Thank you for your good service and quality products!

October 15, 2007 - HP in Marinette, WI
Got the ink already. Tried out two of the colors so far. They look good. Thanks.

Just one thing: What's the big idea of filling orders promptly, correctly and having good customer service? Don't you know that's un-American? At least most of the companies I've dealt with have thought that. As always, it's been a pleasure doing business with you.

September 26, 2007 - SC in Philadelphia, PA
I wanted to commend you on your superb service. My ink arrived today well packed and in good condition. Many thanks for your fine customer service. Best regards.

September 18, 2007 - JF in Winter Haven, Florida
Thank you, Sam, for quickly solving my problem with a balky re-new point nib that wouldn't transfer any ink to the feed at all. I didn't want to turn my Esterbrook "dollar" pen into a dip pen model. I appreciate your professionalism, and I wish your beautiful store were located here in warm, sunny Winter Haven, Florida. I guess the Internet and a few pen shows will have to suffice.

July 18, 2007 - EK in Wilton, NH
Thank you very much! I received my order today.

Thank you also for your personal response to my query. That kind of customer support is rare these days. I really appreciate it!

July 16, 2007 - DN in Oxnard, CA
Thanks for the personal order confirmation. That's a nice touch.

I thought you might like to know I found your store by doing a Google search for "Bexley Midnight Black ink." I ended up on your page that explains which Bexley inks are equivalent to which Private Reserve inks. http://www.pendemonium.com/ink_private.htm

July 4, 2007 - RB in Madrid, Spain
Yesterday we received the ink bottles, very nice items indeed, thank you very much for the perfect package and the fast shipping, it's been a pleasure doing business with you!

June 18, 2007 - JS in Visalia, CA
Just so you will know, I've loved your newsletter and midnight madness items, it's just that I'm going out of the country for a year or so and am cutting back on all my emails until I return. Hope to resubscribe once I get back, but what I really want to do is visit your shop some day. It must be a remarkable place. Thanks.

June 4, 2007 - BF in Wake Forest, NC
I placed an order with y’all on Wednesday, and I’m writing to let you know that I picked it up at my P.O. Box this morning; apparently, it actually arrived here on Saturday. Fast!

The 2 Shaeffer pen trays are just what I wanted, and the Private Reserve Midnight Blue works fine in my Parker Sonnet; it’s the color I wanted, too. I appreciate whomever I spoke with that so helpfully pointed me in the right direction for ink to use with that pen.

All in all, count me well satisfied.

June 2, 2007 - MB in Rancho Palos Verde, CA
The package arrived today in perfect condition. Looking forward to filling up those trays with pens.

May 31, 2007 - SP in Earlville, IA
Thanks for letting me know about the cartridges. I'll be putting in another order soon. You have nailed what it means to have great customer service

May 16, 2007 - HB in Fagerstrand, Norway
I have just received the nib, top notch job! Crisp, but still easier to write with than many other ordinary fountain pens. I am southpaw and it's still easy. Thank you for good service and only $15 for excellent work.

May 16, 2007 - RP in Lafayette, IN
Just a note to thank you for your prompt and tasteful service in sending my vintage Shaffer No Nonsense italic. The price was outstanding. Your choice of a dark brown barrel was excellent. The nib and pen perform superbly.

April 29, 2007 - NR in Saint Etienne, France
Today I offered the 3 bottles of Noodler's Black and the one of your exclusive Legal Lapis that I ordered from you a few weeks ago. Let me tell you that the friend I offered them to was really (did I say REALLY ?) happy. I didn't open the package before I gave it to him so I realized that you kindly dropped some blotters in as we talked about his hobby. Thanks for this very nice attention that gave my collecting friend an even bigger smile.

Now that I have tried your inks in his pens, be prepared to get an order for my own in the near future. Your great service really deserves to be know and be sure that I will pass the word around.

A really satisfied French client.

April 3, 2007 - JH in Clemson, SC
I wanted to let you know that my order arrived yesterday in excellent condition. I was quite impressed with the expert and secure packaging, very unlike the usual "throw it in the box" approach. Thank you very much for your service. It has been a pleasure.

March 21, 2007 - GB in Munising, MI
Hi You Guys! Just a quick word of thanks. Received the very neat package today with the great old blue black Skrip ink bottle. Thanks for picking out a very good version of it. You guys are a class act.

March 21, 20007 - ED in Dalian, China
Thank you for the fast and well packed order. I have purchased from you twice and I am very glad to shopping from your store. I just write this short letter to say Thank you for the Pelikan M200 you send to me even here in China.Your package was more than good,the ink and pen arrive in perfect condition. Is pleasure to work with you, I appreciate all what you do.

February 11, 2007 - LF in Corvallis, OR
Thanks for the great customer service! I certainly wasn't expecting such a quick--and personalized--reply! You've earned my trust as a customer.

February 9, 2007 - TM in The Netherlands
Last Tuesday I received the Noodler's Ink I ordered Thursday a week ago! That must be some kind of a speed record given the fact that there is a considerable distance between the USA and The Netherlands. It was my second order at Pendemonium and again I am very satisfied. The ink was very well packed and my delivery address note was clearly readable. The Legal Lapis Blue Ink has a beautiful, almost vintage blue black color and due to the "bullet proof" properties, it is practical to write with. In a very short time it has become my favorite fountainpen ink.

Thanks again for a great service.

Kind regards to all of you from a very cold and snowy Ravenstein in The Netherlands.

February 9, 2007 - HS in Menlo Park, CA
I'm writing to let you know that the pen and ink arrived here safely today. Thank you so much for your careful packing and most excellent service. I will certainly consider Pendemonium again when the need arises.

February 8, 2007 - MK in Duluth, GA
I spoke with one of your folks on Sunday, ordered a 1oz bottle of Noodler's Luxury Blue ink, and received it yesterday! Perfect condition - wrapped expertly and boxed very carefully - as always. Thanks again - you have a customer for life!

February 1, 2007 - SG in Cleveland, TN
Thanks for being so fast and easy to buy from. I always enjoy buying from you. The woman who took my phone order was so pleasant and professional.

I deal with many online dealers in various industries. You're as easy and good as any of them, and better than 95% of them. I appreciate that. Good job!

January 25, 2007 - IC in Tacoma, WA
Thank-you for recognizing that we are people and not just order numbers. I really appreciate the personal note in acknowledging my order. We will definitely be ordering more!!

January 15, 2007 DA in Degenham, UK
I received the refills over the weekend - and as a result I had a splendid weekend! Thanks for a very prompt service. You wouldn't believe how hard I'd searched for a retailer who could supply these very rare refills. I'll certainly recommend you to my friends and family.

January 10, 2007 - BC in Pahrump, NV
Just to let you know my order arrived today !! I can't remember when I have ever received anything so fast. The packaging was perfect, invoice was there and a 'Thank You' note was also enclosed. I have rarely seen an order so "neat" and complete even though it was such a small order. I've been doing business with 'pen people' and collecting pens for over 50 years and I have never yet seen such a friendly and concerned company such as yours. I do thank you.

January 9, 2007 - SB in Hillsboro, IL
Received my order yesterday. No problems; the bottle and carton were in perfect shape - just wanted to let you know. I am very impressed by how well packaged it was.

January 3, 2007 - FL in Middletown, CT
Thank you for this personal email. I've ordered from Pendemonium before, and it never ceases to amaze me the attention you give to the customers.

December 21, 2006 - RP in Lafayette, IN
Thank You...for the wonderful italic-ground pens you've added to my life this year. You guys are a blessing to many. A rich holiday season to you,filled with light and, hopefully, some r&r.

December 21, 2006 - JM in Portland, OR
The wonderful Lamy pens arrived today (Christmas came early for me), and there was a surprise chocolate inside the package. Thank you for efficiency and thoughtfulness.

December 13, 2006 - JA in IL
Thanks for emailing me back! This is my first time ordering from you guys but I wanted to tell you that my friend and I LOVE your store! We live in Illinois and have tried to come visit the store a few times but it just never worked out. The first time we made plans to come but then realized the store was closed because you were going to be at a pen show...the second time we planned to go but then we realized you were closed on Sundays! We still really want to come so hopefully we will see you soon! Take care and happy holidays!!

December 14, 2006 - EM in Rosenberg, TX
Thank you so very much for the fast shipping of my order. I really appreciate the speed and the little tasty treat that was included. I will definitely order again and also tell all my friends and family about the great service you provide. I wish you and all at Pendemonium a blessed Christmas and a successful 2007.

December 13, 2006 - NB in Barnesville, GA
I just wanted to let you know how much I appreciate your quick service on this pen. I placed the order late Saturday night, I think, so I didn't expect you to even process the order until Monday morning. And yet I received a notice from you on Sunday that the order had been processed and packed, and I received the pen today. Thank you so much for the prompt delivery, and the pen is wonderful. I cannot believe how smoothly it writes. I'll probably be placed an ink order later this week as well, as soon as I decide what color!

I liked the Ghiradelli chocolate, too.

Again, thanks, and happy holidays to you.

December 13, 2006 - JH in Omaha, NE
I just wanted to say thanks for the fast delivery of my order. I'm looking forward to trying the Noodler's Firefly ink for highlighting.

I received the order today and everything was absolutely perfect - my compliments on the packing and packaging, I was amazed at how well and thoroughly the materials were packed.

December 8, 2006 - KN in Japan
Books arrived safe and sound today. Both of them are what I expected and I am pleased with them. And I also thank you for two packages of chocolate and your original bookmark. I like your style of business. Have a nice weekend! Thanks a lot.

December 4, 2006 - JM in New Zealand
The parcel arrived fine Thank you for an excellent service and items

November 14, 2006 - LK in Washington, DC
I received my pens over the weekend, and they're great! Thanks so much to you and the Pendemonium team.

November 1, 2006 - DY in Macon, GA
Just a note to let you know that everything in my order arrived safe and sound today (Wednesday). I'm really happy with everything. Also, I appreciated your taking the time to clarify the lead order. Thanks again!

October 30, 2006 - BA in Rochester, NY
Your customer service is incredible. I cannot fully explain how pleased I am.

October 27, 2006 - MR in Harrisburg, PA
Received my order yesterday, very well packed. Happy with the inks: Purple Haze is a tad more blue than I thought but it's still in my "mauve definition" (anyway it was my own choice). As for the nib grinding... I'm very, very happy with it ! Thank you so much, all of you at Pendemonium, for the patient and careful advice and truly great service ! I'm almost looking forward to when my ink runs out and I have to order again ! But in the meantime I certainly will enjoy my writing ! Many thanks and best regards !

October 18, 2005 - CM in Union City, CA
Hey you folks at Pendemonium, Got my order today and am thrilled! I had been trying to find a roller ball that takes fountain cartridges and you were the only place I found that carried it. As a matter of fact, you had three to choose from! I chose 2 out of the 3. I love my new pens! You have a really great place. What a selection! I will be using you for all my pen needs. I haven't looked into the stationary department yet but will. Thank you, thank you! So glad I found you!!

October 14, 2006 - RG in Chittenango, NY
Outstanding service, as usual.

September 25, 2006 - JR in Valencia, Spain
I received the inks today. Perfectly packed. Very beautiful inks. Thanks for all your kind attention and great service!

September 24, 2005 - MF in El Cajon, CA
The inks arrived yesterday. Nice packing, especially the cardboard strip to protect the contents from a packing knife that might go too deep between the flaps. The Registrar's ink is exactly what I'd hoped for and I'm already using it in my VP italic point. Thanks for the wonderful stuff and service. Funny, but you're all half a continent away and I get better answers and products than I get locally. How does that happen? Thanks again. And you know, I'll be back (to quote our governor).

September 19, 2006 - CM in Aiken SC
Thank you....cannot believe how fast and efficient and personable Pendemonium is...what a joy!

September 15, 2006 - BS in Newmarket, Ontario Canada
I wanted to send you a quick note commenting on the extremely positive customer experience I received from your company, from your response to my email question and willingness to send it using my own shipping account to sending it so quickly. I really appreciate your outstanding service and I would recommend the experience to anyone...!

September 13, 2006 - JR in Windsor, CT
Thank-you for helping me acquire the beautiful Pelikan. The nib is perfect. It's so nice to have a pen with such a flow and go. The Noodler's ink was a perfect suggestion...it works great. It was a good day when I found Pendemonium and you.

September 2, 2006 - EC in Taylors, SC
Thank you for excellent, fast service. I appreciate that and the careful packaging of my pen. It was a pleasure doing business with you.

August 30, 2006 - CB in Bankstown, Australia
Thanks for sending me the fine nib for my Parker vac, Sam. It arrived safe and sound in yesterday's mail. I installed in my Parker vac, and it writes beautifully. No more paint brushes as with the old nib, only a sleek and elegant line now. Oh, joy, oh, bliss :-) A great service as always, Sam, How do you manage it?

August 29, 2006 - RS in McAllen, TX
I cannot tell you how impressed I am with your organization. You eclipse most other businesses--large or small--with your customer concern. I am in the healthcare performance improvement sector, and even in this business such concern for the customers' welfare is rarely shown. God bless you and thank again for your sincere assistance.

August 24, 2006 - MR in NY, NY
My order arrived in tip-top condition thanks to your careful packing. I'm delighted.

June 23, 2006 - RH in Coconut Creek, FL
I just want to take the time to let you know I received my order so fast it made my head spin! Everything I ordered arrived in excellent condition, You have a customer for life!  :-)  You have a wonderful company, promise to stay where you are, those of us who love the art of writing with a REAL pen need you!

June 22, 2006 - RS in Watauga, TX
Received my order Thursday morning and was delighted with the products. Thank you for your good service and attention to detail. I look forward to future business with your firm

June 22, 2006 - SV in Green River, WY
I received my order today--WOW! I'm so very pleased. All was packaged so beautifuly, even the quill did not have a strand of the feather even dented. USPS in known for rough handling. THANK YOU, THANK YOU, THANK YOU. Thank you for having such a delightful, exciting shop. My choices out here are Wally world and a local office supply which can order a few Sheaffer items. Your web site is total eye candy.

June 9, 2006 - SK in Princeton, NJ
I received my first Pendemonium order today and was extremely pleased. Everything was so nicely packed and it arrived promptly, even though you are busy with the Pen Show. I look forward to shopping with Pendemonium again soon!

June 9, 2006 - JW in Lompoc, CA
This is just a note to thank you for your quick service. The pen arrived in record time, and our friend was completely stunned with the beautiful white tortoise shell Pelikan.

June 1, 2006 - LL in Manhattan Beach, CA
Dear Sam and Frank and everyone at Pendemonium, I just wanted to thank you for yet another eerily fast delivery with EXCELLENT packaging. Placed my order Monday -- got it on Thursday. The VP cursive italic nib is amazing and my writing looks so much better now! The Noodler's Lexington Gray is lovely. Why can't all online retailers be as efficient as you guys?

May 30, 2006 - JH in Mount Laurel, NJ
Just a quick note to say thanks for your excellent advice - the Sheaffer ballpoint widget is installed (you're right: it's easier to do than to describe), and my old Stratowriter is working just great. I was doodling with the pen, smiling at the thought of bringing this extinct old creature back to life, when it occurred to me how very grateful I am to you, and everyone there, for creating such a wonderful resource for pen lovers. I'm sure you hear this all the time, but I hope you don't mind hearing it again. So thanks, again, for your patience, kindness, and extraordinary breadth of knowledge. They are all very much appreciated.

May 16, 2006 - NS in Vernon, BC, Canada
I got my pen and inks today. Thank you ever so much! Everything is wonderful, and the custom grinding you did on the nib is awesome! Your expertise and customer service are second to none!

May 15, 2006 - PH in Skogas, Sweden
Ink sac is received OK. Splendide, swift and proper affair, thank you.

April 27, 2006 - JH in Dallas, TX
Thank you for sending my order so fast! I had read some of your customers' emails about the way things were packaged, and I still couldn't believe it! The ink canasters were all lined up and wrapped in a clear bag all tucked in with the pens, and even the notebook had its own clear envelope that fit just perfectly! It was like a getting a present from Santa when I was a child - you know someone very nice had taken special care of your package! The pens are fun! The Japanese one is the finest pen I've ever used! Thank you for being good humans somewhere at the end of the internet!

April 20, 2006 - BH in Louisville, KY
Thanks for the quick-turn on the two bottles of Noodler's Ink that I ordered. Shipping was two days and the shipping cost was minimal. If you do this for nothing more than two bottles of ink, you guys and gals must be lightning fast on the high dollar orders. I will certainly be doing more business with you. Thanks again, and I'll spread the good word

April 14, 2006 - GF in Pembroke Pines, FL
I ordered the 86 Pen Chest for my husband for his birthday and I just wanted to let you folks know that he LOVED it! It was packed very well and came very quickly! He is relatively new to pen collecting and this will give him a great start! Thank you for your great service and we will be checking your web site regularly.

April 14, 2006 - JP in England
I dont know what quality system you are operating under but judging by the service you have provided me you can rest assured that it is working.

April 10, 2006 - TM in Pasadena, CA
USPS just delivered my ink order - thank you for the great service, follow-up and follow-thru.

April 7, 2006 - ET in Holmes, NY
You do a real bang-up job of packaging! Nice work! And that is some serious bubble wrap you use, it is not the usual light stuff. Thought I'd comment since you might feel under-appreciated sometimes.

April 6, 2006 - AO in Carollton, TX
Thank you for your excellent service. Order fast and in perfect condition. Will use again.

March 10, 2006 - AL in Santiago, Chile
I received today the order in perfect conditions. Thanks for the excellent service.

March 9, 2006 - SS in Soquel, CA
I received my notebooks today; I love them! Thank you very kindly for packaging them so well...they arrived in perfect condition. I greatly appreciate the effort you took in packaging, as well as with fulfilling my order so quickly. I will recommend your estore to my friends and colleagues; I plan to order from you again.

March 2, 2006 - MF in Bangor, ME
The Rhodia and the Clairefontaine arrived today. It was very nicely packed. Every Vanishing Point, the Falcon, the Bamboo, the Tombows, the Plumixes, the Lamys, the Rotring, the Pilot Parallels, even a couple of Varsities got a taste of what a good notebook should feel like under a fountain pen point. It was about as close to heaven as a stylophile can get. I'm even tempted to break out the Parker 45s I used in college and see how they feel. I'm looking forward to the next order with the Vanishing Point italic nib and the Asian Pilot fountain pens, but for now, you've made an old writer very, very happy.

March 2, 2006 - LD in Mattituck, NY
I'd like to thank you, your web site is easy to navigate, your inventory is exceptional and your service exemplary. Yours, is the only web site I need to satisfy my penchant for pendantic pendimonium! you are the goods.

February 10, 2006 - JV in Victor, NY
I just got my package from you with the six fountain pens I sent in to have reground into cursive stubs. I have only inked two of them (so far), and I'm delighted, to say the least. The silver Sonnet that was reground to a stub from an oblique is now a perfect writer, just like I like. And the Pel M250 stub is excellent as well. I cannot believe how awesome these pens are to write with. You guys do a superb job at regrinding nibs -- and the one week turnaround is simply unbelievable!! Little by little, I plan to have you regrind ALL of my nibs!!

Thanks, again, for such wonderful work and speedy delivery. Pendemonium rules!!

February 8, 2006 - AF in Brazil
Your stubs are so fantastic that you turned two rather unexpressive pens (this VP and the Pelikan M200) into everyday writers that are a pleasure to write with. A good friend of mine, after seeing the result and trying the Pelikan, decided to send you some of his nibs for treatment. Thank you very much.

February 1, 2006 - CP in Colorado Springs, CO
Thank you so much for the prompt shipment of my order! I ordered the pipe-rack-pen-holder and a note spindle, and I'm very happy with them. I do a lot of my shopping online, and I think this was the fastest I've ever received anything. I'll definitely be ordering from you again.

January 28, 2006 - BH in Oslo, Norway
Thanks a lot! I am impressed. It was impossible to order the stuff from ANYWHERE in Europe. It is nothing more than incredible that it is necessary to get European products from the US of A!. I am very grateful and promise to come back again! A wonderful weekend to you!

January 20, 2006 - CK in Boynton Beach, FL
Dear Sam: I received the order today and wanted to thank you for not only the super fast shipping but the careful and wonderful way it was wrapped and packaged. I feel like I've traveled back in time when things were done with a sense of pride and thoughtfulness!!!!! I won't shop anywhere else - there were a few bottled inks that I needed that were sold out, but I'd rather wait until you restock them than go elsewhere. Kind regards from a very pleased (and permanent!) customer.

January 20, 2006 - EA in Los Angeles, CA
I hereby award you and Frank my Golden Globe for the best service, fastest mailing, and greatest packaging award around. You are THE BEST! Thanks again.

January 15, 2006 - LL in Manhattan Beach, CA
I just wanted to thank you like everyone else does for the extremely fast shipment -- I couldn't be more pleased. And they weren't kidding about the excellent packaging -- I felt like a kid opening a gift that was cruelly wrapped in layer after layer of boxes until they get to the really great gift at the center. Ah... the sweet torture of expectation. Great doing business with you!

January 9, 2006 - KCM in San Jose, CA
Just wanted to say that my order arrived safely and, as usual, it was packaged perfectly! Thanks for all the work you do - it's so appreciated and makes it an absolute pleasure to do business with you. Have a great 2006!

December 20, 2005 - JN in Australia
PS By the way, I check your site very often, daily in fact. There are always so many interesting little things here and there that other stores simply do not have. They don't have to be big items - though you do have those too of course - but they are intriguing and make visiting the news page always worthwhile. I enjoy your store.

December 19, 2005 - ML on Long Island, NY
I thought you would like to know that I have received the inkwell. It actually arrived on Saturday the 17th!! How did you manage to pull that one off?? I don't think it could have gotten here any faster with Fedex or UPS. Maybe it would have been a couple hours quicker if you drove it to Long Island NY as soon as you received my order, but I don't think that would have been very cost effective! Wishing you and yours a very joyous and healthy holiday season!

December 19, 2005 - PT in Rangeley, ME
To Frank Fiorella-
Thanks so much for quick, friendly service, for the precise gift I was looking for for (in perfect condition), and for the Ghiradelli chocolate in the box. Makes me want to order more, even if I don't need anything. Happy holidays.

December 16, 2005 - WL in Poland
I received my order today. This is not my first purchase in the USA, but your promptness surprised me. I am very pleased. Your service is simply the best. Thank you very much.

December 15, 2005 - DP in Memphis, TN
I received my ink yesterday and have been very impressed with both the quality of the ink and the care with which it was packaged. The chocolate was a nice touch, too.

December 15, 2005 - GR in Lawton, OK
Received my recent order today. Great service and great products, as always. Thank you very much. Merry Christmas to all there.

December 13, 2005 - BD in Saratoga Springs, NY
I just have to say how nice it is to get a personal reply. This book is for my husband. He speaks very highly of you and your business. Have a nice holiday.

December 9, 2005 - RM in Seattle, WA
I just wanted to tell you that I have received my order. Thank you very much, not only did I receive my order promptly, but I could see that a great deal of care was given to the packaging. The pens, nibs and book came through without a dent, that is truly appreciated. I would also like to tell you that your website is informative as well as very enjoyable to read. Thanks again!

December 7, 2005 - PF in Hausen, Switzerland
Pendemonium did it again. I placed an order on a Monday morning and the postman delivered the package at my door in Switzerland on Friday! Even considering that the US Post Office also must have done a fine job this fast delivery is absolutely representative of the great service of Sam and Frank. I have yet to encounter an online business with a service as personal, as knowledgeable and as attentive to detail and customer needs as Pendemonium. Shopping at pendemonium.com feels like walking into the store in Fort Madison. Thank you very much, Sam and Frank!

December 6, 2005 - TS in Paris, France
The green pen cases arrived today in Paris (France), great, safe and sound. Thanks a lot!

December 3, 2005 - TT in Stoneville, NC
Pen and nibs received. WOW that was fast. What, did you hand-deliver it to my post office? Lol! I can't tell you how pleased I am with this dip pen and the Estie nib selection (although, I must say, the Waverly nib that came with the pen is by far the best - in my hands at least). And thank you for the Christmas chocolate, too. My 17-month-old descended upon it and, by her reaction, I can tell she thoroughly enjoyed chewing through the wrapper to the confection within. I look forward to purchasing silver dip pen ink from Pendemonium in the near future.

October 29, 2005 - EM in Bozeman, MT
I just received my order today and wanted to let you know that I am very pleased. Your promptness and individual service are very refreshing. I'm sure I will be ordering from you again in the future! Thanks!

October 12, 2005 - FS in Clipper Mills, CA
Your service is first rate, fast, carefully packed and quality products.

September 22, 2005 - JH in Evansville, IN
I received my order yesterday. The Invincia cursive italic writes like a dream. I just wanted to say that I appreciate the great service.

September 12, 2005 - AE in Durham, NC
I got a bottle of Noodler's black (plus some other colors) from you a few weeks ago. I wanted to let you know how happy I am with both the product and your service. My orders from you always arrive promptly, accurately filled, and beautifully wrapped (no small thing when one is shipping bottles of ink!)

September 12, 2005 - EV in Seguin, TX
This letter may not be in Pen & Ink; but I just wanted to express my satisfaction with your service. The order I placed last Thursday has arrived, and caused me to remember that that is the reason why I had always done business with you in the past while I worked for Motorola. Please keep your friendly and efficient service up, and I will remain a faithful, albeit small customer.

August 2, 2005 - KF in Alturas, CA
I received my order remarkably quickly and it was so well-packaged--thanks! The ink colors are beautiful, and I really appreciate your allowing me to "change horses in midstream," as it were! I'm so glad I discovered your web site.

July 23, 2005 - TW in Shoreview, MN
Many thanks for your taking such care with my order! The polar bear arrived today, in perfect condition, and it's absolutely wonderful. I couldn't be happier. Thanks so much!!

July 20, 2005 - SQ in Murrietta, CA
The Stipula arrived back home today... it's wonderful! I hated this nib before. It was smooth, but had about as much character as a Sharpie (and wrote just as thick... yuck). I was thinking of selling it then, but now it's a keeper. Thank you for yet another great nib!!

July 15, 2005 - LR in Monticello, IL
Thanks for the great work on the italic nib grinding for my Waterman. It writes very nicely now. Also thanks for the quick service. One doesn't get requests every day for "Do you know where I can get my nib ground?" but if I get that request, I'll send them to you. Great job.

June 21, 2005 - CB in UK
Just to let you know that the order arrived today safe and sound. I am absolutely delighted with the items and the service. Congratulations it has all arrived quicker than most things would in the UK.

June 16, 2005 - BS in Long Beach, CA
You all are just so cool. I love everything about you, including your WONDERFUL customer service. You really help me enjoy my delightful hobby: Pens. Many thanks!

June 15, 2005 - BS in Trenton, NJ
I just wanted to drop you a line to let you know that your service is A No1!!!

It took just two days to get here and was VERY WELL packaged (I have never ordered anything that was sent with such care!)

I would also like to mention the information and help that Michelle provided before my purchase! You can be assured that I will be placing more orders through your online store, and hopefully soon!

Thanks again! Keep up the good work! NEW Loyal customer!

June 9, 2005 - GR in Falls Church, VA
Whenever I receive an order from Pendemonium, I always experience a feeling that I am opening a lovely present that I can barely wait to open . As usual thank you for the efficient and thoughtful service.

May 13, 2005 - JS in Natick, MA
The Pelikan and ink arrived yesterday---so beautifully packed, and so swiftly. I DO THANK YOU more than you know. Lovely, doing business with you, and I've no doubt I'll do so again.

May 8, 2005 - JM in UK
I am very pleased with my purchases and was particularly impressed with the packaging. Thanks for a great service and I will look forward to dealing with you again.

May 3, 2005 - GB in Howard Lake, MN
I don't suppose that it often is the case that one derives almost as much pleasure from the mechanics of his order as from the goods themselves. "Little things mean a lot", and I notice and value the minutiae. I was so pleased with the wrapping of my order, the packing, the BroDart mylar cover on my copy of Fischler and Schneider, the handsome invoice, the immediate dispatch of my order, and your perfectly informative communication.

You have managed making this mail order customer feel as he is part of a personalised transaction, which indeed he is. While I have no desire to remove to Iowa, I would relish calling in to Pendemonium *in propria persona*.

I had heard a lot of improbably fine things about you, Sam, and as I have told you, it is, apparently, all true. It is not often that the actuality is up to the brag, but you are.

April 29, 2005 - JM in Sequim, WA
Sam, you are quick, I received the Pelikan Future FP Wed. afternoon, thanks for great service and good deals. I had read about the Future on Pentrace.

April 27, 2005 - PM in Encino, CA
WOW!!!! As usual your really fast service! Thanks again, Sam

April 27, 2005 - JK in Denver, CO
I sent you an order Monday morning and I'm holding it in my hand on Wednesday! What spectacular service! And I love my clear Sailor and red Hemisphere. They are both very nice pens.

Thank you, thank you, thank you.

April 24, 2005 - BV in Denver, CO
Great!! Thanks for taking care of the ink. Awfully nice to have a human on the other end helping out. I will be back… far, far to many times according to reason.

April 22, 2005 - JP in Davenport, IA
Thanks for a great shopping experience. This was my first ordering experience with your company. Everything arrived in a well packaged box and I couldn't wait to use my new toys. I know I will be shopping with you again. Thanks again for the excellent experience.

April 19, 2005 - SC in Glen Allen, VA
Just a quick note to let you know that my Pelikan 150 that I ordered recently arrived quickly - I am very impressed with your quick service and the amazing packaging! Thanks again.

March 25, 2005 - CR in Milton, MA
Many thanks for the very quick delivery of my order. This was a very pleasant shopping experience. Keep up the good work!

March 23, 2005 - GG in Edmond, OK
Excellent service yet again! Much appreciated.

March 20, 2005 - CG in Tabernacle, NJ
My brother thanks you and so do I!!! He really enjoys his Pen hobby, He tells me that although you go by the name Sam , maybe that is short for Samantha. I told him that I like doing business with you on the Internet. It makes shopping for him very easy!

March 18, 2005 - OA in Chapel Hill, NC
I really appreciated the excellent service, reasonable prices and quick shipping. The journals arrived today and look great, I couldn't have asked for speedier delivery.

March 18, 2005 - CJ in Australia
Just dropping you a line to let you know the Pelikan M800 has arrived and it is everything I was after, it writes beautifully. Thanks for the pen and the excellent service.

March 18, 2005 - BS in Long Beach, CA
I adore Pendemonium. A dream source of things I love. Many thanks for much enjoyment.

March 18, 2005 - DF in Lancaster, NY
Received the pen today. Thank you very much for the super-fast service. (You and your company have further enhanced our already lofty image of Iowans as courteous, conscientious and honest.)

March 17, 2005 - BT in Stone, GA
What great service... I'll definitely order from you again as I move toward a complete collection of J. Herbin's marvellous colours!

March 14, 2005 - EM in Sheridan, WY
My Sheaffer calligraphy kit etc. arrived today! I'm thrilled with it. Still can't believe my luck in finding this so easily thanks to you. I appreciate the super speedy delivery and always great service.

March 11, 2005 - MH in Philadelphia, PA
Just wanted to let you know that my bottle of Legal Lapis arrived, safe and sound, to Philadelphia yesterday. The postman left it out, but I had no problems with it freezing. I've been going around and around with [name removed!] over a nib and ink refills I ordered from them....they weren't shipped, then they were, but not the way they said they would ship them, etc. In contrast, your business really takes care of the customer, and I'd happily buy from you again.

March 11, 2005 - JW in Enumclaw, WA
My latest purchase arrived yesterday via airmail. My wife observed our postal carrier (not our regular one, I hope) "delivering" the package. All she saw was a raised arm and the package being hurled at least ten feet to thump into the garage door. She did not get a chance to confront the hurler. The upshot is that when I got home, there was absolutely no damage due to your skillful packaging.

March 7, 2005 - TC in St Paul, MN
I've placed three orders with Pendemonium and made one phone call for assistance. Your company is first rate. Service is prompt, helpful and reliable. I converted to fountain pens a couple of years ago and I'll be ordering my "writing needs" from you in the future.

March 7, 2005 - JR in Casper, WY
The Phileas arrived today. The quality is fantastic and I am very happy with the smoothness. I can't wait to see how it will be once I actually get used to it.) Thanks for the great service, to you and your entire staff.

February 14, 2005 - PK in Belmar, NJ
Hi Sam, the pen sacs arrived this weekend. Thank you for your prompt service. They are exactly what I needed. Price was better than I could get in Australia ,even when considering postage. Your attention to detail and service are A+++++

February 12, 2005 - DK in Chicago, IL
Writing to say that the order arrived safely today, Saturday, February 12. Thank you for the excellent service and great values.

February 4, 2005 - VW in Ventura, CA
My pen arrived in this afternoon's mail and I fired it right up. I am beyond thrilled. Thank you SO much. As a lefthanded person who wants to "write pretty" I have had a devil of a time trying to find the appropriate pen. This special cursive italic nib is fantastic - smooth gliding and the perfect width for me. Yay and Bravo. Plus I have a gazillion Pelikan ink cartridges in my kitchen drawer, so I am set! Thank you again. I am very grateful to you.

January 14, 2005 - B.I. in Davis, CA
Need I even say it? You folks provide the best service. I don't buy inks or accessories anywhere else.

January 5, 2005 - C.W. in Chevy Chase, MD
The ink arrived safely today. It was really well wrapped. Thanks for the excellent service - I will certainly use Pendemonium again. Good luck with it all, you certainly deserve to succeed.

January 5, 2005 - W.A. in New Wells, MO
The ballpoint arrived yesterday - what a beauty!!! Thanks for the great service and prices.

December 31, 2004 - P.B. in UK
Received safely today, just what I needed. Thanks for a swift and professional service.

December 28, 2004 - S.M. in St. Paul, MN
I just have to write and thank you for the fantastic customer service! I received my order within 2 days and everything was perfectly wrapped and packaged. I'm enjoying my new toys. Thanks again!

December 27, 2004 - B.M. in Ballwin, MO
I have to tell you that you folks do EVERYTHING RIGHT! I may have already raved about your service in the past but I'll do it again. You are the absolute fastest at filling orders and getting them shipped (in contrast, I had to email another retailer after 10 days to ask about the status of my order since they never sent any confirmation of shipment - turns out they just now are shipping it...I needed it for Christmas). Your shipments are packed with obvious care - something other retailers don't seem too concerned about. And your communication is always prompt and clear. Unfortunately, I don't often have the need to buy pens, paper or ink. Whenever I do, I can assure you that PENEMONIUM will be my first choice. You should be giving lessons on how to run an internet business!

December 21, 2004 - B.L. in Winston-Salem, NC
Just to let you know, the ink got here in great shape, thanks! Plus--chocolate! I'd hoped for a couple of card blotters or an ink color sample sheet, but--chocolate! Yum.

December 20, 2004 - J.P. in St. Louis, MO
The inks arrived today. Thanks so much for such speedy delivery. You are the greatest!

December 20, 2004 - S.S. in Australia
Got the pen...! and thanks for the chocolate! I hope to do business again in 2005..just for the chocolates alone!

December 19, 2004 - M.A. in Seabrook, TX
Thank you for sending the 1 Litre bottle of the Brilliant black Pelikan ink so securely. I also enjoyed the delicious treat you enclosed!

December 18, 2004 - D.K. in Chicago, IL
Just to say that the order arrived safely this week. We appreciate your great service and quality merchandise.

December 17, 2004 - S.B. in Castle Rock, CO
I just wanted to say thanks for your quick response to my order. The items arrived in just days, and were packed with care. I'll definitely order from you again and pass your name along to my friends.

December 15, 2004 - V.S. in High View, WV
The Fountain Pen Collecting Yahoo group is right!--You ARE the best!!

December 8, 2004 - J.T. in Holland, MI
Would you believe it? I spend two years prowling the web as an amateur calligrapher. My greatest complaint being that no pen company seems to realize that there is a genuine market for calligraphic nibs. Anyway, I discover your website. Heaven. Grind any nibs you want. Bliss. Then the kicker "We'll see you at the Michigan Pen Show on December 4 and 5." That's tomorrow. Where is it? Downtown Detroit. I'm in downtown Detroit. You know the rest. I go to the show. Nothing but nice people. Pens by the acre. Calligraphic nibs by the square yard. I'm in heaven. Need I say more? This is the way the pen world should be, but never has been, for me, before. O.K. Enough. I am delighted to be in your extended family. There is no other name for it.

November 29, 2004 - R.W. in Washington, DC
As always, it arrived in great shape and speeeeeedily! Thanks so much. It's always a pleasure.

November 25, 2004 - K.B. in San Francisco, CA
I just wanted to say thanks for your wonderful site, wide selection and prompt service. I'm sure I'll be back for future purchases. The Waterman Reflex with a plastic barrel and steel nib (ground to fine italic cursive) writes smoother than some pens I have at three times the price! Although I haven't had to use it, it is comforting to know your "No Quibble Guarantee" is available.

November 20, 2004 - L.D. in Mattituck, NY
What great service!! I'm not too swift with these computers, strictly an inkist. I am so glad I found your web sight, and that you cued me in about the side - bar so I could find the order form. It came in todays post, I immeadiately opened it up and filled it for hours of drawing pleasure. As far as I'm concerned Pendemonium is the point origin of the perfect pen experience. Live long and prosper.

November 7, 2004 - J.H. in Lakeland, FL
I just wanted to compliment you on your merchandise and, especially, on your service. I am always amazed at how quickly my orders arrive. And, your shipping prices are VERY reasonable. Just thought you would like to hear from a happy customer!

October 1, 2004 - TM in Minneapolis, MN
You're the Best! On Wednesday I get instant notice that the package of ink has been shipped. On Friday, 'round noon, there's the ink, packed in perfect safety. You should get an award!

September 14, 2004 - CM in Cave City, KY
Just want to thank you for such fast, courteous, professional service. I'll certainly recommend you to my friends!

September 11, 2004 - WA in Baldwin, CO
I like your products, and really appreciate the personal service that you offer. I need to be careful, because you folks are way too easy to do business with!

September 8, 2004 - SM in Miami, FL
Thanks for the very efficient delivery service of my recent order, albeit small. I really like the Aurora cartridges---its like having a new Parker pen---I am delighted. Every time I deal with you I am left with a great impression.

September 4, 2004 - MH in Swan's Island, ME
Thanks, Sam....Great service! I'm currently on an island off the coast of Maine, and knowing that I can order refill cartridges for my favorite pen is more comforting than you can imagine.

August 30, 2004 - TM in Indianapolis, IN
Just a note to thank you for how you processed my most recent order.

The order itself was not a large one -- a new Pelikan pen (already being enthusiastically used) and a bottle of ink. I appreciated the ease of ordering online and the promptness of your filling the order and shipping it out. As you know, once pen enthusiasts place an order, we really want everything to be handled as if it were the only order you have to fill. I have dealt with some of your competitors who seem to take their time at getting everything in the mail or on the UPS truck!

Indeed, it is a pleasure to do business with you. I'd love to visit your store one of these days.

In the meantime, best wishes and keep up the good work!

August 28, 2004 - BS in LaCrosse, WI
I thank you for your most excellent customer service ... you and your staff are in a class all your own!!

August 10, 2003 - DV in Goose Creek, SC
I just wanted to let you know that my G. Lalo order arrived yesterday. The cards and envelopes are exquisite! I am using them to make Save the Date cards for my wedding, and I know they will leave a beautiful impression. Thank you for such prompt shipping. You will be hearing from me in a few months, as I plan to use more G. Lalo products for my wedding programs. :)

August 6, 2004 - RW in Essex, England
Thank you for the excellent pen cases and pen wraps which I received today. The large 40 pen cases will be very useful for organizing, displaying, storing, and transporting my fountain pens. I am also pleased with the 8 pen case, and the felt pen wrap which feels good.

August 6, 2004 - SC in Vallejo, CA
Wow. My paper and journal arrived yesterday evening and I must say, I love them. Awesome product! And more importantly, awesome service from you guys!! Look for another order from me very soon for other items that caught my fancy. Thanks again!

August 2, 2004 - TO in Norfolk, NY
I just received the Core fountain pen and I love it. Thank you for the polite and speedy service, and I look forward to doing business with you again in the future. (must have ink don't you know)

July 31, 2004 - TH in Milton, FL
Hello! I just yesterday received my first order from Pendemonium, and I must tell you how ++++++++'ly impressed I was with the obvious quality of the products, the very secure and professional packing, and the smoothness and ease of the transaction. I have to add a comment about your site, as it is absolutely one of the best I have encountered, regardless of product category. JOB WELL DONE!!!

July 6, 2004 - BD in Rehoboth, MA
I just wanted to let you all know that I received my recent order quickly, well-wrapped, and I'm very pleased. Thanks so much for the great service! I'll definitely be ordering from you again.

July 1, 2004 - HL in Singapore
Just wanted to let you know that I have received the parcel today at 11am local Singapore time 1 July 2004. You have been very prompt in sending out the package and USPS & SingPost did a good job as well. I am very pleased with all the items, 2 of the inkwells and the pen-rest. Thank you very much. I recently had a bad experience dealing with a big e-tailer; US Retail Group with some Benchmade products. They were slow in sending out the package, took ages to reply my email and even had a back-order for 1 item. Very unhappy with them. Frankly, I was a little "afraid" to try internet shopping again. But you have changed it all. I will definitely shop with you again, Sam & Frank. Once again, THANK YOU VERY MUCH.

June 30, 2004 - MC in Minneapolis, MN
I received my Pelikan, ink, and blotters on Monday. The pen, my first Pelikan, is beautiful and writes wonderfully. Thank you for your quick and friendly service!

June 23, 2004 - TC in Leesville, LA
My two pens arrived this afternoon, just a bare 4 days after I ordered them. I was concerned for the condition of the pens when I saw the package. One corner was pushed completely in, two to three inches at least and the whole package was quite moist. Luckily the great packing y'all do saved the pens. The gift wrap was unblemished and later we found the pens were in excellent condition.

June 21, 2004 - JT in Cordele, GA
My pen arrived today, thanks again for such prompt service, it’s always a delight dealing with your firm.

June 16, 2004 - RN in Kennesaw, GA
Just wanted to let you know the order arrived today. The care you take in packing the orders is wonderful, many could take lessons from you. I look forward to doing more business with you very soon. I'm sure to be needing ink for the fountain pens I am making.

May 25, 2004 - SP in Port Angeles, WA
Always a pleasure to do business with you folks. Your outstanding service is much appreciated. The items were very well packed and your emails and super-fast shipping adds to the whole transaction. And oh-by-the-way the cursive italic nib on that Waterman is fun to write with...nice line variation and flawless performance. Sign me, A most satisfied customer

May 25, 2004 - AT in Italy
The goods arrived yesterday (24 May). Everything perfect.. Superb packing !!! Extraordinary service..Thanks a lot Sam...Looking forward to buying something else...

May 21, 2004 - PR in Longmont, CO
I haven't told you this lately, but it's a real joy to order writing equipment from you. You're fast, efficient, and you're GREAT about communication about how the order is going and where it's going to be and when. It's wonderful to know exactly what to expect and when, especially on those rare occasions when you don't have something I'd like. I really, really appreciate the work and the quality of how you go about your business.

May 20, 2004 - CL in Blytheville, AR
Your service is the absolute best I have ever recieved period, Sam. I cant thank you enough for all your time and effort on my behalf.

May 12, 2004 - BW in Watertown, WI
It's here, it was packed wonderfully, it writes great. Thanks for the (once again) super service. Pendemonium stays at the top of my list (as if there were ever any doubt).

April 29, 2004 - RB in Providence, RI
The nib arrived this afternoon and WOW! I've always loved the VPs but this cursive italic is The Answer! Fantastic and a joy: many thanks.

April 9, 2004 - PF in Nekoosa, WI
Just a comment on how easy it is to use your website--it's not complicated. user-friendly, doesn't require dozens of "cookies," checking this box or that; it's just a pleasure to use. Thanks. You're doing something right in this technical world.

April 9, 2004 - DA in Santa Claus, IN
I received my pens with the italic nibs yesterday. Your outstanding customer service is matched by the excellent nib grinding.

April 1, 2004 - RG in Bozeman, MT
Thanks for your prompt, personal and reliable service. And I must say that the information from your website on the qualities of the fountain pen inks was dead on. The Aurora black and blue inks I obtained from you some weeks ago are very nice, and agree well with my Pelikans.

March 12, 2004 - DK in Carlton, TX
The vintage Quink arrived in Texas today in perfect condition. Thank you all (in Texas that's ya'll) for the super safe packing.

March 8, 2004 - MM in Miami, FL
I just received my order. Your service is fantastic. Thanks a million.

March 6, 2004 - CR in Chicago, IL
I received my order today, Saturday, March 6...and I am a 100% satisfied customer. Your E-mail follow-up; your prompt shipping; the excellent care taken to wrap and package my order were all exceptional. Thank you for your great attention to customer service.

January 23, 2004 - RT in West Hartford, CT
My package arrived today and it just demanded that I send you a note about it. I'm not sure who gets the credit for the function, but your packaging and shipping quality is just second to none! I think the accolades in this department may go to Frank, but whoever does this duty deserves a bouquet! Orders are filled quickly, the packaging is terrific and the individual items are always perfectly wrapped and protected. A great beginning and a suspensseful mid point don't amount to a thing if the store falls flat at the end. It is the same with businesses - everything can be right all along the way, but it the delivery falls flat so does the business. Yours is exceptional. Congratulateions.

January 11, 2004 - DK in Asheville, NC
As always, your service is fantastic. I place an order on a Sunday and receive a human confirmation on the same day, that the order is being shipped the next day. Who could ask for more?

January 8, 2004 - SR in Oak Park Heights, MN
Just a note to say thank you for the super-speedy shipping--I got my ink on Wednesday! I love my avocado green ink, and enjoyed doing business with your web site.

December 26, 2003 - SW in New Zealand
You have a very special emporium. My questions were answered immediately and my tiny little order despatched without delay, turning up thousands of miles away in New Zealand, in only a week. It arrived safely, slendidly packaged and with a most pleasant edible gift to add to the pleasure of opening it to reveal a beautiful writing instrument, as promised. Thankyou for such fine personal service ---- you are everything you promise and more. I knew I was dealing with people and not computers. There only remains for me to save the money for another of your fine instruments, so I can again experience the magic of your emporium.

December 5, 2002 - MM in Fair Oaks, CA
Just a note to say Thanks and Wow--the ink and supplies arrived today, well packed, well-written invoice and Visa receipt--very much a first-class delivery! This has to be one of the best Internet transactions I've experienced! Thanks for the great service, the helpful website (which is what got you my business in the first place!) and the reasonable prices!

November 12, 2003 - JB in Denver, CO
Wow, You folks are the very definition of "fast shipment".

September 23, 2003 - TP in Elk City, OK
I have just received my replacement Bottle o' Nibs. I must say that I am impressed. First, you handled my complaint in a courteous, friendly manner. Second, you did not impose a series of onerous conditions in order to correct the problem. And thirdly, the replacement was what I had expected originally. I truly appreciate the manner in which this whole transaction was handled and given the inevitability of mistakes being made within any business, your initiative in resolving the problem was exemplary.

I thank you very much. There is no doubt that I will be ordering from your business again. As noted on the enclosed receipt with the replacement, "all is well now."

September 18, 2003 - JH in New York, NY
I just have to throw in my two cents and say that Sam & Co. are about the finest folks in pendom. They've gone the extra mile for me so many times that I could not begin to count (on more than one occasion in connection with pens that I didn't even buy from them!)

They're great merchants, great pen folks and just plain great people.

September 8, 2003 - BA in Staten Island, NY
I just wanted to thank you, as the Monteverde pen I ordered last Thursday came to my office today. How Quick! Dealing with you was simple and efficient, letting me enjoy my new pen NOW.

June 12, 2003 RB in - Toronto, Ontario
My birthday present arrived today, and all I've got to say is, "You've got a customer for life!" Thank you so much for getting it across the border "safely" and also for your bomb-proof packaging. Very impressive. But the nicest touch was your taking the time to wrap the box. What a sweet thing to do!

June 11, 2003 - RP in Skokie, IL
I received my package all safe and sound. I wanted to thank you for your kindness and attention to detail. Everything was EXACTLY as I had ordered and you exceeded my expectations. Hopefully, I will be doing business with you again.

June 9, 2003 - WL in Oklahoma City, OK
I received my order today and you can't imaging how great this is! I have a couple of vintage mechanical pencils and could NOT find 1.1mm lead anywhere. You've been a life-saver. Thanks a lot!

June 5, 2003 - DA in Santa Claus, IN
The pens arrived yesterday with the reground nibs. They are a delight to write with. You have exceeded my expectations again. Thank you very much

June 2, 2003 - DK in Carlton, TX
I wanted you to know that the pen repair kit arrived in Texas today (Monday) in perfect condition. I appreciate your care and attention to a very modest order. I felt the same as if I had ordered a multi-hundred dollar pen.

May 9, 2003 - AD in Lawrence, KA
I just got my shipment of my four Clairefontaine Basic journals today and wow, am I impressed! Someone really went to a lot of effort to make sure these journals showed up in pristine condition. I mean, they're just inexpensive little $5 journals, but someone there wrapped and taped them with a lot of care and they arrived in beautiful shape. I feel like I should start writng the Great American Novel in them now, not just my journal! Thank you so much!

May 13, 2003 - TH in Cortlandt Manor, NY
Dear Sam, the nibs arrived Monday noontime. Whether it be Virginia or Iowa you are the best. Thank you.

May 8, 2003 - DS in Walnut Creek, CA
I love buying things from you folks.

April 16, 2003 - PS in NYC, NY
I want to thank the Pendemonium lady who helped me on the phone today. I am sorry I did not get your name.
I recently purchased a Waterman pen from Pendemonium for an elderly disabled aunt of mine. My aunt could not figure out how to fill the pen from the inkwell.
Today, your representative patiently waited on the phone while my aunt (who is in a wheelchair) found the pen. She then instructed my aunt on how to fill it.
This was very kind of you and shows real concern for your customers. You can be sure that I will returning to Pendemonium for all my future pen needs.

April 15, 2003 - JDP in La Jolla, CA
I received the case today. I don't know what should I praise more: your service, or the great case! Thank you very much

March 24, 2003 - FD in La Courtuna, Spain
I´m writing this mail just to say THANK YOU. I received my order two weeks ago, carefully packaged and I´m really pleased with time delivering, your professionalism and good work.

March 23, 2003 - LP in Durham, NC
I received my order and I'm just thrilled with it! The scented ink is wonderful, especially the Violet scent. You'll definitely be hearing from me again!

March 11, 2003 - LS in Wisconsin Rapids, WI
I wanted to write to let you know how pleased I am with the merchandise that you sent. Many times I have purchased items from web businesses and never have I received a box so thoughtfully and safely packaged. I am convinced that you appreciate the delicate nature of writing instruments and supplies as much as the most passionate enthusiast. It will be my pleasure to shop again.

February 7, 2003 - FH in San Diego, CA
I received my Pelikan M200 red pen today and the 3 bottles of ink. I'm impressed by the speedy shipping and thank you! I've just started enjoying the use of fountain pens for my work and casual writing. This Pelikan is far better just in the few hours I've been using it than the few other pens I've picked up in the past month. I very much appreciate the fine communication I received from Pendemonium, and the service has been just top notch. I think you have earned a devoted customer for my future pen purchases and writing supplies. Thank you again.

February 3, 2003 - DD in Pendleton, SC
I've been waiting all weekend to thank y'all for taking care of my order. The journal for which I've been searching for 6 years arrived only 2 days after I placed the order. Amazing! It was so carefully packed that even though our mailman left it outside in the rain, it was in pristine condition once unwrapped hours later. The price was reasonable, the customer service was excellent, the selection was fabulous and the product is perfect and already being filled with ink. I am very thankful to have found your company, and I hope you will keep these journals in stock. You've got my business and enthusiastic appreciation!

January 3, 2003 - PJ in Bayville, NY
Thank you for the prompt delivery, your professionalism is quite appreciated, keep up the good work.

November 5, 2002 - RV in Arvada, CO
I received an order the other day. I wanted to let you know that it was prompt, carefully packaged, and obviously handled with care. I also appreciated the information you included with the order. Obviously you take great pride in what you do, and that¹s quite rare. I'll order again soon.

November 2, 2002 - AH in East Northport, NY
Very impressed with the efficiency of my order. Everything happened rapidly in a well-organized and most pleasant manner!

November 1, 2002 - CC in Glasglow, Scotland
I always believe "it's nice to be nice", so I am just sending you a brief email to let you know that I was delighted with how quickly, efficiently and politely you handled my first order from your company. I am sure I will use the service many times in the future. One satisfied customer! Thank you.

October 31, 2002 - MH in Kenner, LA
I just received my order from your company today and delighted with the inks and dip pen.

October 30, 2002 - MG in Shelby Township, MI
I received my order today (Ink Sampler). You NEVER disappoint. Thanks for being a great business owner/woman...you have always put the customer and customer satisfaction first.

October 17, 2002 - SD in Naples, FL
My order arrived this morning Johnny-on-the-spot. You guys are amazing! What incredible service! For the first time in two days, my fingers are clean, and I have a place for my new pens! You get stuff here quicker than if I flew a charter to your store and picked them up myself. No kidding - I really appreciate it. Talk about instant gratification.

Keep up the great service and selection.

September 18, 2002 - HA in Columbus, OH
I just got the package today, once again they look and work great! Thanks for offering such nice items that are really useful for the people who love vintage pens and like to use them everyday.

September 5, 2002 - BM in Westland, MI
Just to let you know, my order arrived in today's mail. Wow! You guys sell great stuff!! I am very pleased with everything and am very impressed with the packaging. I will certainly be using Pendemonium for my future stationery and ink needs. Maybe a pen (or two) as well :-)

August 29, 2002 - JF in Bayside, NY
Yesterday I received my first order from Pendemonium. I was pleased not only by the timely delivery but also to the detail of the packaging. I am very impressed. Thank you again.

July 16, 2002 - TM in Minneapolis, MN
Your order arrived on Monday, just as indicated. And, unfailingly, it was packed like a veritable Ming vase. I doesn't get any better than this.

May 23, 2002 - BM in Merced, CA
I received the order today and everything is great. I appreciate your attention to detail in packing, shipping, etc. plus the outstanding quality of your fine merchandise. With me, you have a life-long customer.

May 15, 2002 - EB in Salem, NH
I am a past customer and continue to receive your mailings. I wanted to complement you on your flyers, effort and business. You found a good niche and so far seem to fulfill it well.

May 12, 2002 - Jeanette
If I could rate you for service, price, speed of reply, shipping, courtesy, user friendliness, etc etc, you would be a 10. Thank you. I will do business with you again.

May 1, 2002 - NW in Wixom, MI
I just wanted to send out a great big THANK YOU for not only your extremely fast service, but also for your excellent products. The pen is beautiful -- it is in such good condition one would hardly imagine that it is almost 70 years old!

April 17, 2002 - NP in Madrid, Spain
Of course, Sam and Frank always send the parcels quick and in a so fine packaging that opening it and unwraping every thing is always like opening a Christmas gift. Thanks, Sam and Frank for all the joy I have using all things I've got from you.

April 17, 2002 - PG in Basking Ridge, NJ
I just have to say the absolute BEST packing comes from Sam and Frank at Pendemonium. The attention to detail is fantastic.

April 16, 2002 - RP in Memphis, TN
A second to the commendation of the folks at Pendemonium for their care in packing and shipping. In several purchases of pens and related stuff, all my items were cared for as if they were made of spun gold!

March 28, 2002 - GS in Columbus, OH
Received my order today, and I am very satisfied. Secure packaging, prompt delivery - this was my first order, but it won't be the last! Thank you very much.

March 15, 2002 - MF in Quincy, IL
How appropriate, that your beautiful store is on the river. I am a fan of Twain and your shop just fits perfectly into the area and it's history. At some point I expected Mark Twain to appear. It is gorgeous and from New York to LA, one of America's finest. You should be rightfully proud.

February 6, 2002 - LT in Pamplona, Spain
The leads have just arrived perfectly. Your job is incredible¡ well done¡ Thank you very much..

February 2, 2002 - JV in Rochester, NY
As always, thank you, thank you, thank you for the joy your wonderful products have brought me. Pendemonium is an awesome business--and I look forward to the many more pens I intend to buy from you in the future.

January 31, 2002 - YH in Brooklyn, NY
An open thanks once again to Sam of Pendemonium for great products and amazing service. I sent an e-mail just the other day asking for the new violet notecards from Clairefontaine, and unbelievably, the package arrived this morning, via USPS no less.

January 30, 2002 - TM in Minneapolis, Minnesota
WOW! Great service! Great products! Am I impressed! Thanks very much, Sam. The felt wrap and zippered ballistic case are excellent. I promise to tell all my friends.

January 23, 2002 - CB in Ann Arbor, Michigan
Thank you so much! You folks are always so prompt, and you carry wonderful products at great prices ... I'm so glad I ran across you a few years back.

January 14, 2001 - LH in Ames, Iowa
With some dealers and repairers, like Father Terry and Sam at Pendemonium, the packages arrive before you even start to wonder about when they might arrive.

Dec 23, 2001 - CB in Sydney, Australia
Just an email to let you know that my order arrived safe and sound in today's mail. Thanks for a great service, what would we do without you. I'm delighted with the materials, not to mention the Xmas choc.

Dec 13, 2001 - JT in Canada
Just writing to let you know that I got the pen today. It's wicked! I've been very picky with others I've dealt with as far as pens go -- either they tend to write too wet, or too thick of a line (I'm a fine nib size kinda guy). This one's perfect!
Oh, and thanks for all of the literature that came with the package. I appreciate the ink sampler. Thanks for the cool bookmark and the chocolate. Very nice touches that put you many cuts above other online vendors I've dealt with.

Dec 8, 2001 - MM
Everything was just wonderful. I am so very happy with my purchase. I will certainly be a repeat customer, and I am telling my "fountain pen carrying" students about you, since they have a terrible time finding ink.

Dec 4, 2001 - PW Davis, CA
Thanks so much for getting the Lego pen and ink to me. As usual, the packing was the supreme ultimate in safety for all items concerned.

November 30, 2001, - E.A. in Los Angeles, CA
I'd forgotten how wonderful your packages are- so nicely packed, wrapped and delivered! Of course what's inside is quite delightful as well. Thanks for the pens and pads. I'm not sure I really NEEDED that delightful chocolate at this time of year ( more jogging to do now ) but that added treat was thoughtful of you and delicious.

November 30, 2001 - D.I. in Columbia, MO
WOW! Thank you. I am really pleased and impressed with your service. Timely delivery, quality and personal touch. What more can one desire? Please, accept my best regards and wishes for success in you business.

November 19, 2001 - C.S. in Selma, AL
I have safely received the pencil you took from me for repair. It seems to work just great now!! And as usual, you have delivered far more than expected......thanks so much for the extra lead!

November 17, 2001 - L.T. in Chicago, IL
My pencil book arrived this morning and I quickly sent a letter of recommendation on your behalf to Amazon.com, as being the best people to hire as handsomely paid shipping-room consultants. It's my belief, unsupported as it may be by solid scientific analysis, that the knowledge of how to properly package a costly book began to erode when large department stores stopped hiring Christmas-time gift wrappers. I fully realize that no such seasonal gig would allow you to quit to quit your day jobs, however, you would enjoy the deep satisfaction that comes from helping to revive one of life's subtle yet appreciated aspects of civilized existence. Thanks for another great job.

November 14, 2001 - S.C. in Bloomington, IN
I posted this message on Penlovers today....I really feel you folks are one reason I love pen collecting so much. Thanks for all that you do for the hobby.
"I recently purchased Andy Lambrou's most recent book on sale at Pendemonium, and received it two days later. The book was ordered a day before Sam and Frank went to the Ohio Pen Show (shame on me). One of the outstanding services provided (at no extra charge), is the care and detail that goes into the packaging of product ordered. It is a clear sign to me, that Pendemonium truly values what they sell, and to whom they sell.....Thanks"

November 9, 2001 - V.R. in Falls Church, VA
I got the pencils today -- they're perfect! Thank you again for your prompt and excellent service. Thank you too for the pencil leads.
I'm sure I'll be shopping at Pendemonium again in the future. In the meantime, have a great holiday season and take care.

November 9, 2001 - P.M. in Pluckemin, NJ
Just wanted to let you know that I received my Lama Li journal. It is wonderful!
You and the Pendemonium crew are definitely on my list for future orders!
Your responsiveness and attentiveness to my small order is appreciated.

July 31, 2001 - K.T. El Segundo, CA
You're a sweetheart! Lean close to your monitor so I can pinch those cheeks of your! :)

July 9, 2001 - C.L. in Las Cruces, NM
Clairefontaine notebooks, tho, are my primary stock in trade; great paper, great prices, and Pendemonium ships em to me faster than I can *ever* get down to a store to find em.....I swear, Sam has learned the secret of time travel....

June 28, 2001 - K.H. in Slidell, LA
I ordered the Sheaffer Fineline desk pen that Sam of Pendemonium was offering here on Zoss. I opened the box to find the holder and pen and a full bottle of vintage blue scripts! talk about a bonus I dipped the pen and just have to marvel at the smoothnes of the steel nib and the wonderful color variation it gives the ink. Upon further inspection the pen was inscribed 'James Brady'. I don't know if it is the politician but it was rather shocking to see a name that I recognized. Now the only problem I have is whether to take the set to work or leave it at home. Maybe I'll just have to find another one.......So once again great service and a great vintage pen from Pendemonium.

May 17, 2001 - P.L. in Grand Island, NY
The Parker arrived today and it is gorgeous! I thought that it would hard to match let along beat the other pens that I have gotten from you but it happened.

April 25, 2001 - R.F. in Chesapeake, VA
Thanks, Sam. No wonder everybody raves about your customer service. You continue to earn your great reputation!

March 29, 2001 - M.W. in Rolla, MO
I received my latest order today. I'm very pleased with the quill pens and with the pen repair book. Again, thanks for your time and patience with me. I appreciate it very much. You're a very nice person to do business with.

March 24, 2001 - Y.H. in Brooklyn, NY
You never cease to amaze me - you're the only person on the planet who can get a package to Brooklyn in a day or two! All hail the Pen Goddess! Thanks again!

January 17, 2001 - G.S. in San Diego, CA
Hi, just wanted to thank you for the SUPERIOR service; my order arrived yesterday, all safe and sound. You are definitely on my order again list, probably for a pen next time.

January 3, 2001 - S.G. in Sacramento, CA
I just wanted to let you know that my ink arrived today. I order many things over the internet, but few transactions are as smooth and punctual as this one.

January 2, 2001 - G.R. in Garland, TX
Compliments to the company for such a good selection, and to your Webmaster for such a good site.

December 8, 2000 - S.H. in Fairfield, CA
Just a note to thank you for the awesome customer service From the quick follow up on the original shipment, to the Ghiradelli Chocolate in the backorder shipment... I want you to know you have earned a loyal customer

August 12, 2001 - C.L. in Las Cruces, NM
I just want to say...I dropped Sam a note after I got home from work to order the Pel 150 special. I didn't expect a response, but we got the deal made this evening...even tho Sam's at the show! Now that is service!!! :-)

April 26, 1999 - R.M. in Durham, NC
Here's an example of great (not just good) service: I was on the pen chat last Wednesday & mentioned that I have two Moore safety half-pens. One intact body (cap & all) with no nib, one intact barrel & nib, with no cap. Sam Fiorella of Pendemonium was on the chat and casually asked about which type of Moore I had. Today in my mailbox is a Moore safety from Sam. She says she's had it a while and it's sort of beat up, and maybe I can use it. Can I! It's going to enable me to put together my pens into something useful.
That's more than great service. My only affiliation with Pendemonium is as a loyal customer who's bought a few pens, lots of ink, and a fair number of parts. Sam & Frank are the paragons of what good service means, and I for one, am incredibly grateful.

September 29, 2000 - B.B. in UK
Thanks Sam for your great service. Something that is becoming harder to get these days in the world of mega marketing.

August 11, 1999 - O.S. in Israel
I made my first inquiry about the first Lambrou book 2 week ago, at Pendemoniums. Sam's e-mails should be an example of electronic courtesy.

September 23, 1999 - P.G. in Basking Ridge, NJ
Sam always was, is, and always will be the reigning queen of the pen world.

June 3, 1999 - L.G. in Denver, CO
Bill & Jana were amazed at Sam's magic delivery. I, too, just had an experience with it (for Clairfontaine notebooks)....what amazed me the most was that she & Frank had just returned home from Orlando!

June 3, 1999 - B.R. in Seattle, WA
OK, I know that this gets repetitive, but for some things, you just can't say it enough.... I ordered some stationary from Sam a few days ago. Now to being with, it was great paper (Crane's) at truly magnificent prices, so I got a screaming deal all the way around. But then came the best part. The magic of Sam. I order the paper on Friday or Saturday, I can't remember which. Let's give it the benefit of the doubt and say it was Friday. On Monday, I get a package in the mail, with the order! This is from across the country! I have sent letters across the state that took more time!

May 23, 1999 - B.H. in Sayreville, NJ
If there weren't enough reasons already to deal with Sam (and Frank) at PENDEMONIUM {wonderful, helpful folks; great prices; great pens, book and tons of stuff, their wizardry of the mail delivery service, their live coverage of Orlando, and on} here's another. Sam sent me the neatest lagniappe with my most recent purchases - a vintage Sheaffer Snorkel Ad. With some vendors one just barely gets what one has paid for. With PENDEMONIUM you get a great deal and a a little something extra (No I'm not related to the Fiorella's, but its always a pleasure doing business with them.)

May 23, 1999 - B.Z. in Durham, NC
I want to thank Sam for the reports and specials from the Orlando Pen Show. I don't know how many others followed the specials, but on Saturday I ran in from doing yard work every hour or so, logged on to catch any news, quickly responded, and then back out for another work period.
It was fun and brought a little piece of the show to those of us who couldn't be there.

April 15, 1999 - F.C.
Just a quick plug for Pendemonium. I just received my first order from them ( a selection of Herbin inks ), and was very pleased with their quick shipment, secure packaging and excellent advise on the telephone. I was my first order, but due to this excellent service, it will not be my last.

April 6, 1999 - J.B. Boise, ID:
Sam from PENDEMONIUM has always been a great help to me, and has more than once helped me to decide just what pen would be right for me. She has always answered my questions completely and quickly, and more times than not she has gone above and beyond the call of duty. For this I own her my thanks and praise.

April 21, 1998 - B.G. in Berkeley, CA
Since you've brought up the amazing speedy Sam, I need to mention that I placed an order late one Saturday afternoon a few weeks back and received it here in California on Monday afternoon. That is more than fast. That is impossible.

April 21, 1998 - A.M. in FL
I finally broke down, emailed Sam Fiorella @ Pendemonium sam@pendemonium.com and had her send me Da Book by Frank Dubiel and of course, Da Ink Book by Greg Clark. My email was dated 17 April and I got the books yesterday, 20 April, here in the depths of South Florida. (Don't drag your feet next time, Sam. I know that you can make it in TWO days if you don't lollygag...!)

April 22, 1998 - A.L. in Bellingham, WA
It's been my experience that the shipping gods pay no attention to anyone's sacrifices. I believe that
a) Sam has by dint of former-life goodness accumulated amazing shipping karma; or (this is the more likely)
b) Sam *IS* a shipping goddess!!

April 22, 1998 - N.H. in Allentown, PA
Just wanted to add my .02 in dealing with Sam. It's a real pleasure to do business with someone who is
a: knowledgeable about what they sell;
b: has a great sense of humor (well, a sense of humor -- sorry Sam); will always go the extra mile to satisfy a customer (sorry Frank!); and always includes a great thank-you note in your order. Not to go overboard, but I consider Sam a national treasure, and I plan on voting for her for President in 2000 (that's not *too* much, is it?).

May 24, 1998 - J.S. in Huntington, WV
Though it's been said many times and many ways, Sam is really a treasure. Just ordered a couple of her sac assortments and requested heavy on the standard sizes. Typical of Sam, NO PROBLEM. As e-commerce develops we consumers can but hope that all e-enterprises are as customer oriented as is Sam. I know that I'll have my order before the week is out, if priority mail works as it usually does. You just can't go wrong with Sam

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