Frequently Asked Questions
 This page last updated 7/3/14

Placing an Order
How do I place an order?
How can I change my order?
What if an item is out of stock?
Is there a minimum order?
When will I receive my order confirmation?
What if I didn't receive an order confirmation?
What payment methods are accepted?
Do you charge sales tax?
Is it safe to send my credit card over the internet?
Will my email address be kept confidential?


Shipping
What shipping methods are available?
Do you ship orders overseas?
How much is shipping?
When will my order be shipped?
What do I do if my order doesn't arrive?


Satisfaction Guarantee
Do you offer a guarantee on products?
What is your return policy?
How do I return merchandise?
About Us
How do I contact Pendemonium?
Do you have references?
How often is the website updated?


Pen Repair
Does Pendemonium do fountain pen repairs?
Manufacturers Warranties

Does Pendemonium offer nib grinding?
How do I contact the manufacturer of my pen?


Services
How do I sign up to receive unique offers only available to Inky Greetings subscribers?
Can I purchase a Pendemonium Gift Certificate?
My order will be a gift, what gift services are available?


Placing an Order
How do I place an order?
Make note of the items you'd like to order, quantities and prices from our website. After deciding what you'd like to order you can either order online using our secure order form. Shipping will be calculated on your total order based on the most economical method, usually USPS Priority Mail. You will receive an email confirmation of your order including shipping charges within 24 hours. If you have any questions whatsoever, please don't hesitate to contact us info@pendemonium.com
How do I change my order?
Contact us via email immediately with additions or corrections and we'll do our best to make the changes. Keep in mind orders usually ship within 24 hours.
What if an item is out of stock?
We endeavor to note items that are out of stock on the website. If an item you order is out of stock, we will advise in your order confirmation. Backorders totaling $25 or less are cancelled and must be re-ordered. Backorders over $25 will be shipped upon arrival, you will not be charged additional shipping if shipped separately from the original order.
Is there a minimum order?
No, we do not have a minimum order.
When will I receive my order confirmation?
Your order confirmation will be sent to you within 24 hours on weekdays, many times much sooner! Order confirmations may be automatic or sometimes delayed when we are traveling to a pen show.
What if I didn't receive an order confirmation?
Please contact us via email info@pendemonium.com Order confirmations may take 24 - 48 hours. Before you panic, check your junk email folder to make sure your order confirmation was not filtered as junk!
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover, Money Orders and Checks. We do not accept PayPal. Please note that checks and money orders from outside the US must be in US dollars drawn from a US bank. We do not recommend sending cash through the mail and will not be responsible for lost payments.
Do you charge sales tax?
We charge 8.35% sales tax on orders shipped within the state of Arizona.
Is it safe to send my credit card over the internet?
Yes, our secure online order form encrypts your credit card information which prevents anyone from accessing your personal information. We advise you to NOT send credit card information in an email.
Will my email address remain confidential?
We dislike spam as much as you do, we will not sell or share your email address or any personal information to any third parties. Rest assured all of your personal information is safe with us.

Shipping
What shipping methods are available?
Most orders are shipped insured via USPS Priority Mail with delivery confirmation. UPS and FedEx are also options. Unless otherwise instructed we will ship via the least expensive method that will ensure safe delivery of your order.
Do you ship orders overseas?
Yes, we ship worldwide. Actual shipping and handling charges apply.

PLEASE NOTE: Effective May 2007, due to consistent problems with lost orders the ONLY shipping options available for the countries listed below are FedEx International or USPS Express International Mail:

Columbia
Italy
Mexico
Russia
South Africa
South Korea

How much is shipping?
Shipping fees are determined by the weight and destination of your order. Actual shipping fees will be included in your order confirmation. To determine shipping before placing your order, please email info@pendemonium.com, and include the items you wish to purchase and your zip code or country destination if outside the US.
When will my order be shipped?
Orders for in stock items received before 6 P.M. (US Central Time) usually ship the next business day if accompanied by credit card information. If paying by check or money order, we will ship immediately upon receipt of payment. Please note that we travel to pen shows throughout the year and we are unable to ship while on the road.
What do I do if my order doesn't arrive?
We confirm all orders via email before shipping, most orders are shipped USPS Priority Mail with delivery confirmation, which usually arrives in 2 - 3 days. If your order has not arrived in a timely manner, please email info@pendemonium.com, we'll work with you to resolve the issue!

Satisfaction Guarantee
Do you offer a guarantee on products?
Yes, we offer a No Quibble Satisfaction Guarantee. If you are displeased with your writing collectible for any reason, let us know. Upon receipt of the item, we will issue you a refund or apply it toward another purchase - your choice. Restored fountain pens carry a one year Pendemonium guarantee on the sac and mechanics. All items must be returned in the condition that they were received!
Manufacturers Warranties
Most modern pens are covered under the manufacturer's warranty should a problem occur. Check our listing of manufacturer contact information on our website.
What is your return policy? First of all, email info@pendemonium.com to let us know what you would like to return. Upon receipt we will issue you a refund or apply it toward another purchase - your choice. All items must be returned in the condition that they were received!
How do I return merchandise?
Be sure to include your name and contact information with your return, a copy of your invoice or sales receipt is helpful. Pack your item securely in a sturdy box and send by USPS to: Pendemonium, PO Box 4088, Kingman, Arizona 86402.
PLEASE NOTE: If you are returning a fountain pen, please make sure you have removed the ink cartridge or emptied the convertor before shipping.

About Us
How do I contact Pendemonium?
You can reach us via email info@pendemonium.com, and by phone at 928-757-PENS (7367). Send payments or inquiries via mail to Pendemonium, PO Box 4088, Kingman, Arizona 86402.
Do you have references?
Yes, you can view unsolicited comments that customers have sent us. Click here to view customer comments. We invite you to make independent inquiries about Pendemonium on any of the online pen forums: www.zoss.com/pens, www.pentrace.com, www.fountainpennetwork.com. Pendemonium is well respected in the pen community, we're confident you'll be satisfied with your experience.
How often is the website updated?
Nearly every day a portion of the website is updated with new information. We send daily updates to our webmaster noting new arrivals and items which may be sold, or temporarily out of stock. Check our News and Updates for up to date product information.

Pen Repair
Does Pendemonium do fountain pen repairs?
We restore all the vintage pens we carry to working order, leaving us no time to offer pen repair service to the public. We are happy to provide referrals to competent pen repair professionals.
Does Pendemonium offer nib grinding?
We do offer specialty nib grinding. Click here for details or email info@pendemonium.com if you have further questions.
How do I contact the manufacturer of my pen?
We've compiled a list of pen manufacturers with contact information for their service departments. Click here for the pen manufacturers list.

Services
How do I sign up to receive unique offers only available to Inky Greetings subscribers?
Click here or email us info@pendemonium.com with your name and email address.
Can I purchase a Pendemonium Gift Certificate?
Of course, gift certificates can be purchased using our secure online order form. To purchase online via our secure order form, just enter GC as item number and the amount desired. Gift Certificates are available in any denomination.
My order will be a gift, what gift services are available?
We offer complimentary gift wrap and personalized enclosure cards upon request on items over $25. Other items may be gift wrapped for $5 per item. You can indicate this on the secure order form online or let us know if calling in your order.


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