This page last updated 1/1/08
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| How do I place an order? Make note of the items you'd like to order, quantities and prices from our website. After deciding what you'd like to order you can either order online using our secure order form, call us toll free 888-372-2050 or fax your order 319-372-0882. Shipping will be calculated on your total order based on the most economical method, usually USPS Priority Mail. You will receive an email confirmation of your order including shipping charges within 24 hours. If you have any questions whatsoever, please don't hesitate to contact us info@pendemonium.com or 888-372-2050. (Monday - Friday 9 - 6 and Saturday 10 - 4 central time) |
| How do I change my order? Contact us via email immediately with additions or corrections and we'll do our best to make the changes. Keep in mind orders usually ship within 24 hours. |
| What if an item is out of stock? We endeavor to note items that are out of stock on the website. If an item you order is out of stock, we will advise in your order confirmation. Backorders totaling $25 or less are cancelled and must re-ordered. Backorders over $25 will be shipped upon arrival, you will not be charged additional shipping if shipped separate from the original order. |
| Is there a minimum order? No, we do not have a minimum order. |
| When will I receive my order confirmation? Your order confirmation will be sent to you within 24 hours, usually we reply within a few hours. Unlike the big dotcom e-tailers, when you place an order with us via our secure order form, you'll receive a confirmation via email from a real live human being. |
| What if I didn't receive an order confirmation? Please contact us via email info@pendemonium.com or toll free 888-372-2050. |
| What payment methods are accepted? We accept Visa, MasterCard, American Express, Discover, Money Orders and Checks. We do not accept PayPal. Please note that checks and money orders from outside the US must be in US dollars drawn from a US bank. We do not recommend sending cash through the mail and will not be responsible for lost payments. |
| Do you charge sales tax? Only in Iowa, we charge 5% sales tax on orders shipped within the state of Iowa and 7% sales on orders shipped within Lee County, Iowa. |
| Is it safe to send my credit card over the internet? Yes, our secure online order form encrypts your credit card information which prevents anyone from accessing your personal information. We advise you NOT send credit card information in an email. |
| Will my email address remain confidential? We dislike spam as much as you do, we will not sell or share your email address or any personal information to any third parties. Rest assured all of your personal information is safe with us. |
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What shipping methods are available? Most orders are shipped insured via USPS Priority Mail with delivery confirmation. UPS and FedEx are also options. Unless otherwise instructed we will ship via the least expensive method that will ensure safe delivery of your order. |
| Do you ship orders overseas? Yes, we ship worldwide. Actual shipping and handling charges apply. PLEASE NOTE: Effective May 2007, due to consistent problems with lost orders the ONLY shipping options available for the countries listed below are FedEx International or USPS Express International Mail: Columbia |
| How much is shipping? Shipping fees are determined by the weight and destination of your order. Actual shipping fees will be included in your order confirmation. To determine shipping before placing your order, please email us info@pendemonium.com, and include the items you wish to purchase and your zip code or country destination if outside the US. |
| When will my order be shipped? Orders for in stock items received before 6 P.M. (US Central Time) usually ship the next business day if accompanied by credit card information. If paying by check or money order, we will ship immediately upon receipt of payment. Please note that we travel to pen shows throughout the year and we are unable to ship while on the road. |
| What do I do if my order doesn't arrive? We confirm all orders via email before shipping, most orders are shipped USPS Priority Mail with delivery confirmation, which usually arrives in 2 - 3 days. If your order has not arrived in a timely manner, please email info@pendemonium.com or call us at 888-372-2050, we'll work with you to resolve the issue! |
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Do you offer a guarantee on products? Yes, we offer a No Quibble Satisfaction Guarantee. If you are displeased with your writing collectible for any reason, let us know. Upon receipt of the item, we will issue you a refund or apply it toward another purchase - your choice. Restored fountain pens carry a one year Pendemonium guarantee on the sac and mechanics. All items must be returned in the condition that they were received! |
| Manufacturers Warranties Most modern pens are covered under the manufacturer's warranty should a problem occur. Check our listing of manufacturer contact information on our website. |
| What is your return policy? First of all, email info@pendemonium.com or call us 888-372-2050, let us know what you would like to return. Upon receipt we will issue you a refund or apply it toward another purchase - your choice. All items must be returned in the condition that they were received! |
| How do I return merchandise? Be sure to include your name and contact information with your return, a copy of your invoice or sales receipt is helpful. Pack your item securely in a sturdy box and send by USPS to: Pendemonium, PO Box 447, Fort Madison, Iowa 52627. If sending via method other than USPS ship to: Pendemonium, 619 Avenue G, Fort Madison, Iowa 52627. PLEASE NOTE: If you are returning a fountain pen, please make sure you have removed the ink cartridge or emptied the convertor before shipping. |
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| How do I contact Pendemonium? You can reach us via email info@pendemonium.com, phone 888-372-2050 or 319-372-0881 or fax 319-372-0882. Send payments or inquiries via mail to Pendemonium, PO Box 447, Fort Madison, IA 52627-0447. Our retail shop is located at 619 Avenue G, Downtown Fort Madison. Regular business hours are Monday - Friday 9 - 6, Saturday 10 - 4 central time. |
| Do you have references? Yes, you can view unsolicited comments that customers have sent us. Click here to view customer comments We invite you to make independent inquiries about Pendemonium on any of the online pen forums: www.zoss.com/pens, www.penlovers.com, www.pentrace.com. Pendemonium is well respected in the pen community, we're confident you'll be satisfied with your experience. |
| Where is your retail shop? Our retail shop is located at 619 Avenue G in downtown Fort Madison, Iowa overlooking the Mississippi River. We suggest you call ahead to make sure we'll be here; the pen show circuit throws a few kinks into retail shop hours. Regular business hours for our shop are Monday - Friday 10 - 6 and Saturday 10 - 4 central time. |
| How often is the website updated? Nearly every day a portion of the website is updated with new information. We send daily updates to our webmaster noting new arrivals and items which may be sold, or temporarily out of stock. Check our News and Updates for up to date product information. |
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| Does Pendemonium do fountain pen repairs? We restore all the vintage pens we carry to working order, leaving us no time to offer pen repair service to the public. We are happy to provide referrals to competent pen repair professionals. |
| Does Pendemonium offer nib grinding? We do offer specialty nib grinding. Click here for details or email info@pendemonium.com if you have further questions. |
| How do I contact the manufacturer of my pen? We've compiled a list of pen manufacturers with contact information for their service departments. Click here for the pen manufacturers list. |
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| How do I sign up to receive unique offers only available to Inky Greetings subscribers? Click here or email us info@pendemonium.com with your name and email address. |
| Can I purchase a Pendemonium Gift Certificate? Of course, gift certificates can be purchased using our secure online order form or you can always call us Toll Free 888-372-2050. To purchase online via our secure order form, just enter GC as item number and the amount desired. Gift Certificates are available in any denomination. |
| My order will be a gift, what gift services are available? We offer complimentary gift wrap and personalized enclosure cards upon request on items over $25. Other items may be gift wrapped for $5 per item. You can indicate this on the secure order form online or let us know if calling in your order. |
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