About us

Pendemonium is a full time online writing equipment shop owned by Sam and Frank Fiorella. Pendemonium was established in 1993 in Montclair, Virginia and moved to Fort Madison, Iowa in May 2000, and to Kingman, Arizona in June, 2014. We are one of just a handful of full time writing equipment dealers in the world.

We take pride in offering the very best personalized service we possibly can. Much of our business is transacted over the internet which some regard as rather impersonal, but we are determined to offer each of our customers service tailored to their needs. We make every effort to swiftly reply to email inquiries, usually within a few hours. Your reply will come from a real person who knows about pens, inks and the other collectible writing items we sell. We strive to operate in a professional and responsible manner.

We are honored to have been named Fort Madison Small Business of the Year for 2009 by the Fort Madison Chamber of Commerce. Thanks, Fort Madison, for the vote of confidence!

There are some oddities about owning a small niche market business! Since most of our items are vintage, it means we must hunt for them. We travel frequently to search for items to sell. Our laptop travels with us, sometimes replies can be delayed, but we do our best to get back to you quickly. Every now and then, even we need a few days of rest to rejuvenate, we'll post on our News page if we will be incommunicado!

We offer a wide range of products for fountain pen collectors and fountain pen users. However, we're a bit persnickety about what we sell! We aim for the highest quality possible and try to offer you, our customers the best value. The majority of the pens we sell are vintage, each is restored to working order. Pendemonium sometimes carries a select offering of current production pens that we feel are well made and will serve our customers well. Since many of our items are vintage, our selection changes frequently and ranges from 18th century early writing instruments to the present. We stock "safe" inks, not "all" inks for your treasured fountain pens. A wide range of pen and inkwell collecting books is offered and we feel this is a very important aspect of our business, learning about the items you collect makes you an informed collector and a wise buyer. In case you're reading this after you've been cruising around on the website, you also now know that we offer a lot of off the wall writing collectibles that are very desirable to pen aficionados! We make every effort to describe our products as accurately as possible and try to grade vintage items on the conservative side.

We realize that sometimes buying a vintage pen over the internet is just not as easy as buying a pen in person. Don't hesitate to email us if you have questions or concerns about an item you are interested in. We promise not to lead you astray!

Pendemonium offers a No Quibble Satisfaction Guarantee, it's posted on this website for all to view and we stand behind this guarantee. Plain and simple, we want you to be pleased with the items you purchase from us and hope you will let us know if you are not. Selling writing equipment is what we do for a living and we are fully aware that if we don't stand behind what we sell, we won't be in this business for long!

We are not just the owners of Pendemonium, we are collectors who are actively involved in the worldwide pen community of pen collecting. We attend and exhibit at many U.S. pen shows, this offers us the opportunity to meet our customers and fellow pen collectors face to face.

We are long time members of the Pen Collectors of America, Sam served for 6 years, 2 years as President of the Board of Directors of this non-profit organization devoted to furthering the hobby of pen collecting. She served as the Librarian for the Society of Inkwell Collectors from 2005 - 2014. Sam has written articles for The Pennant, Pen World International and Stylus magazines.

In addition, Sam gives vintage writing related presentations to various groups as well as at select pens shows across the country.